Smaller items are typically shipped within 5 business days. Delivery times then vary depending on the shipping method selected at checkout.
Some larger fitness equipment is made to order and may have a lead time of approximately 6–12 weeks. For these items, payment is pre-authorised at checkout and our team will contact you to confirm the estimated delivery date before the transaction is fully processed.
We hope you love your purchase, but if you need to make a return, you can shop with confidence. Returns are always free and can be made in person or by mail.
We stand behind the quality of all our fitness, wellness and recovery equipment. Most products come with a standard 12-month manufacturer’s warranty that covers defects in materials or workmanship. Some items may include extended coverage depending on the brand. If you experience any issues within the warranty period, simply contact our support team with your order details and we’ll assist with a repair, replacement or refund where applicable. Our goal is to ensure you feel confident and supported in every purchase.
Contact
If you’d like to get in touch with Premium Performance, please use the form below. Our business hours are Monday to Friday, 9:00 AM – 6:00 PM. We aim to reply within one hour during these times and the same day on weekends.
